'• Ownership for all OPEX/CI Frameworks & Methodologies to support and govern business imperatives and strategic initiatives across the full MBS operational landscape.
Design, implementation and maintenance (Transformation Methodology / CI 4 TG Framework / RPA 4 TG Framework / Other/new as needed)
Perform Due-diligence, collect feedback and prepare/release regular updates
Deployment: Consistent , and effective, deployment of all framework across All Operations and Service Lines
Support & training: Advice and support users and leadership; development and maintenance of training materials and toolkits.
• Drive and lead the OPEX/CI deployment and methods with the MBS external Service partner operations, and PoC for internal MDLZ partners/stakeholders (Partner Mngt, ITS, IC/IA, DIAL, PMO team etc)
Serve as an CoE on Opex programs, tools and techniques focusing on Operating Excellence with our MBS strategic partners.
Reporting and Dashboards
Governance and Adherence : Governance of the various program deployment and correct implementation. Design and run adherence programs
Coach process owners, service teams and leadership at our Partners on MBS Opex programs.
• Provide High quality OPEX leadership to drive/improve the organizations focus and alignment for consistent, efficient and effective programs and tools.
Support and roll out Opex/CI programs, across MBS organization, such as Operations Handbook, IPM, Capability Program, RPA etc.
Train, educate and transfer knowledge of Opex principles, programs and tools into MBS organization
Advice all Partners & Operations across service line to build effective and structural governance as defined in Opex Frameworks.
• Lead Selective Opex/Delivery Projects as a Project Manager
• Opex OPEX Culture/Leadership.
Establish and maintain strong, collaborative relationships with internal and external stakeholders to identify additional ways to be of service and ensure customer satisfaction
Promote strong collaborative relationships between the OPEX team and all other MBS Delivery teams in order to work effectively with these stakeholders to drive process improvements that quantitatively and qualitatively improve costs, quality and service.
Provides feedback to the Delivery and Operations Leadership about standards to Performance/Tools/Governance practices as appropriate.
Demonstrate commitment towards OPES initiatives and willingness to challenge existing practices
Facilitate cross tower support and sharing of information, and adoption of best practices within the MBS community.