Sales Service Trade and Deduction Analyst

Req #: 1800212
Location: Wilkes Barre, PA US
Other Locations:
Job Category: Customer Service & Logistics
Job Description

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum. We’re Mondelēz International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.


Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.


You’ll put our customers at the heart of our business. By building strong relationships with every customer, big or small, you’ll help Mondelēz International become the supplier of choice and ensure we deliver world-class execution of our business plans in every store.

Job Scope

Remove non-selling activities from a Customer Business Team to maximize sales to customers with between $100MM to $250MM in revenue per year. Improve trade payment compliance and overall financial controls of promotional funds for a customer with a trade budget between $10MM to $20MM per year. Manage and resolve customer deductions and short-payments in support of Mondelēz International receivables targets. Complete revenue reporting and event analysis to support increasing business for complex customers.

Key Responsibilities

• Handling of Business Forms and TPM input (contracts, event entry, new items, price changes)
• Resource Utilization
• Bill Payment & Deduction Resolution
• Compliance
• In addition to the core functions above, some secondary responsibilities will be assigned as dictated by business needs.

Functional Technical Competencies Gained in Role

• Microsoft Office Programs
• Basic Excel skills for functional usage
• Data manipulation and reporting
• SAP systems


Leadership competencies necessary for role

• Excellent communication skills (verbal and written)
• Ability to interact with all levels of management
• High-level problem solving and decision making
• Time management / multi-tasking
• Ability to work well independently in a team environment
• Organization and prioritization skills

Functional / Technical competencies necessary for role

• Strong analytical, technical, and mechanical skills
• Ability to utilize technology to work smarter and improve the level of service to constituents
• Strong Excel skills for report creation and data analysis

Minimum education experience required

• Bachelor’s degree is required

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.
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