Supply Hub Process and Support Manager

Req #: 1801530
Location: East Hanover, NJ US
Other Locations:
Job Category: Customer Service & Logistics
Job Description

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum. We’re Mondelēz International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.


Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.



Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Purpose of Role 
The Supply Hub Process & Support Manager – Will lead and drive Supply Planning transformation change plans for the Category and ensure that people understand expectations for the future and have the knowledge and capabilities needed to be successful. 

Main Responsibilities 
  • Own and drive the Category Continues Improvement and collaboration culture, identifying ad delivering new opportunities to improve on targets. 
  • Develop analytics KPIs (Customer Service, DIFC, DBNR,…) and reporting that support continuous improvement of Supply Planning and Inventory Management
  • People efficiency (training & development) 
  • Building supply planner capability to effectively operate new processes
  • Provide category leadership for APO SNP and PPDS system change management
  • Monitor process, systems and people capability performance through metrics and controls to sustain performance, hit targets and benefits are realized by supporting Supply Planning DMS
  • Create dashboard and reporting tolls to track KPIs on a continuous basis
  • Monitor effectiveness of inventory initiatives that are established to achieve inventory reduction targets without jeopardizing the customer service and order fill target of 98,5%
  • Provide sustainability support to the organizational and process changes 
  • Monitor via key users and User issues and tickets and escalate to appropriate ITS or Process Expert at appropriate. 




8-10 years of work experience

6-8 years of Supply Chain planning experience

4-6 years of CPG experience preferred

4+ years of combined SAP APO and SAP ECC functional and technical expertise - specifically, OTC and PP experience in ECC

Bachelor's degree requried, Master's degree preferred

Key Leadership / Functional Competencies 


Leadership Competency

Building effective teams

Business acumen

Problem solving

Drive for results


Presentation skills

Functional Competency

Working knowledge and experience of Demand and Supply Planning process, sub processes


Experience of Advanced Planning systems - specifically, SAP APO, SAP BI


Strong communication skills


Project Management

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.