Change Manager, Mondelēz Business Services

Req #: 1801722
Location: Deerfield, IL US
Other Locations: NA-US-New Jersey-East Hanover, EU-SK-Bratislava-Bratislava, LA-CR-San José-Santa Ana, EU-GB-England-Birmingham
Job Category: Human Resources
Job Description

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum. We’re Mondelēz International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.


Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.


For more information, please visit: and


Change is constant at Mondelēz International (MDLZ). When we lead people through change and transformations, we are influencing them to do something different so that we can achieve greater results and make them stick.  But it is our employees who must ultimately change their ways of working.  If this journey isn’t managed successfully & if people don’t adopt new ways of working or resist change in other ways; then we will not achieve the targeted benefits.


At Mondelēz International, we manage transformational & transitional changes via a group of highly skilled practitioners who leverage our unique Change Ability Framework & toolkit to prepare, equip and support our people through changes in order to drive our organizational goals.


The Change Manager, Mondelēz Business Services (MBS) is accountable for leading the change and communication workstream for the implementation of a new global Master Data Management (MDM) SAP system within Mondelez Business Services (MBS) - the Shared Services organization of MDLZ. The MBS Change Manager is part of a broader project team and is responsible for delivering the expected change & communication outcomes for each project phase. This includes utilizing the MBS change & communication playbook and MDLZ change management framework to define, design and execute project change & communication plans to ensure the successful implementation and adoption of the global MDM SAP system.


Primary Responsibilities:

  • Help define and design the strategic change and communication interventions that enable successful implementation and adoption of a global Master Data Management SAP system, used across all 4 geographies and multiple functions.
  • Assess organizational impacts & identify and delivering adequate interventions to support the behavioral shifts required for all system users, people managers and employees in the new way of working.
  • Create engagement & communication plans, draft key messages and materials associated with the project in partnership with the project team, Corporate & Government Affairs, Human Resources and applicable subject matter experts.
  • Identify training needs, define training approach & deliver training programs to help end-users, people managers and employees learn new system and adhere to new ways of working leveraging Mondelez International University (MIU).
  • Use change management tools to measure and monitor the ongoing effectiveness of change interventions through qualitative and quantitative measures and adjust approach to ensure change adoption and sustainability of new ways of working.
  • Partner and collaborate with key global and region stakeholders to integrate plans, ensure cohesive and consistent application and continuous improvements of the change approach.
  • Provide support to build individual and organization change capability amongst project teams and key stakeholders within area of scope (in alignment with the overall MBS change strategy) and influence change capability through ongoing partnership and active coaching.
  • Help build a culture focused on excellence end user experience, trust and continuous improvement/mutual learning.
  • Help lead global MBS change & communication activities and actively participate as a member and thought leader within the global MDLZ change community.

  • Bachelor’s degree is required
  • 5 or more years of experience leading and managing change and communication
  • 5 or more years of experience in Human Resources in a multinational corporation is strongly preferred
  • 2 or more years of experience in training / instructional design
  • Previous experience managing and influencing senior executive stakeholders
  • Knowledge, experience and exposure to best practices in change management required 
  • Experience or direct exposure to best practice HR Business Leadership
  • Experience in dealing with and exposure to senior management on global and regional level is required
  • Large system implementation experience would be preferred



Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

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